Shipping & Returns

Shipping:

Processing Time: All orders are processed within 3-5 business days. If there are delays due to unforeseen circumstances, customers will be notified via email.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided once the order has shipped, but please note these are estimates, not guarantees.
Shipment Confirmation & Order Tracking: A Shipment Confirmation email containing your tracking number(s) will be provided once your order has shipped. The tracking number will be active within 24 hours.
Damages: Thienson Coffee is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping: We currently do not ship outside of our region.

Returns:

Returns & Exchanges: All sales are final. Due to the perishable nature of our product, we do not accept returns or exchanges. If you have an issue with your order, please contact us at [customer service email] and we'll do our best to assist you.
Incorrect/Damaged Goods: If you receive an incorrect order or damaged products, please notify us within 48 hours of receipt, providing photographic evidence. We will investigate the situation and, if verified, we will send out a replacement or offer a refund on a case-by-case basis.
Cancellations: Orders can only be canceled before the order is shipped out. If you wish to cancel your order, please contact us immediately at [customer service email]. Cancellations after product has been shipped cannot be processed.
Refunds: Refunds will only be considered in the event of damaged or incorrect goods, as outlined above. Refunds, if approved, will be processed to the original method of payment and can take up to 10 business days to reflect in your account.
Disclaimer: Thienson Coffee Company reserves the right to refuse any returns at any time.